Operational & Technical Readiness

Frank Samaniego

IT Support & Systems Specialist | Information Security (M.S.)

Versatile systems and infrastructure professional blending 7+ years of hands-on technical support, network administration, and enterprise system management with proven operational leadership experience.

Possessing a Master of Science in Information Security (4.0 GPA) and background spanning plant operations, Tier 2 technical support, client solutions, and cross-functional leadership, I bridge the gap between rigorous technical security standards and mission-critical business continuity.

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Strategic Disciplines

Core Competencies & Functional Domains

Systems Administration

Server administration, active directory management, cloud configurations, OS deployments, and fleet health monitoring.

Network Security & Infrastructure

Firewall policies, subnetting, TCP/IP configurations, VPN integration, baseline hardening, and vulnerability mitigation.

Tier 2 Technical Support

Root-cause ticket resolution, complex software diagnostics, hardware repair, and escalation lifecycle ownership.

Operational Leadership

Production plant oversight, resource scheduling, vendor relationship coordination, and department KPIs.

Process Optimization

SLA enforcement, workflow automation, operational documentation, and user lifecycle onboarding efficiency.

Identity & Access Control

RBAC governance, MFA rollout, credential lifecycle provisioning, and compliance standard enforcement.

Career Trajectory

Professional Experience

IT Support & Systems Specialist

BBDP

7+ Years Experience

Oversaw core IT infrastructure operations, endpoint stability, and enterprise user support across diverse operational environments. Led system configurations, automated ticket resolution pathways, and preserved zero-downtime reliability for internal stakeholders.

• Delivered rapid Tier 2 escalation support, system maintenance, and preventative troubleshooting for mission-critical endpoints.
• Collaborated across departments to integrate system enhancements, backup redundancies, and security policies.

Tier 2 IT Support Specialist II

Enterprise Technical Operations

IT Operations

Resolved escalated hardware, networking, and software incidents. Managed user accounts, group policies, software provisioning suites, and hardware lifecycle deployment while upholding stringent SLA turnarounds.

Plant Manager

GEM Specialties Inc

Executive & Operations

Directed overall operational logistics, facility throughput, safety compliance, and personnel allocation. Implemented procedural quality assurance methodologies, equipment maintenance schedules, and cross-departmental coordination to hit production targets.

Sales Support Manager

David Scott Industries

Client Solutions & Support

Supervised customer account relations, order fulfillment workflows, inventory tracking, and client technical support inquiries to streamline sales delivery operations and maximize customer satisfaction.

Credentials & Background

Education & Certifications

Academic Background

Master of Science in Information Security

Lewis University

4.0 GPA

Advanced coursework covering network security, threat modeling, security architecture, cryptography, and risk governance.

Bachelor of Arts in Psychology

Northern Illinois University

Grounded in organizational dynamics, behavioral analysis, and human-computer interaction problem-solving.

Industry Certifications

CompTIA Network+

Network Architecture, Security, & Protocol Management

Certified

CompTIA A+

Comprehensive Hardware, OS, & Troubleshooting Fundamentals

Certified

Get in Touch

Available for senior IT support, systems administration, and information security opportunities.

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